Insured authenticated portal
Who this is for
Section titled “Who this is for”Insurance clients (insureds) who have been granted access to their agency’s Koffyr insured portal. Access is provided via a magic link sent by the agency.
Before you start
Section titled “Before you start”You must have received an invitation link from your agency. The link opens /r/renewals on your agency’s Koffyr domain.
What you can do today
Section titled “What you can do today”Shell navigation — the navigation strip (Inbox, Records, Requests, Documents, Library, Settings) is fully functional, but only “Your renewals” opens content that still lives under /r/*; the other items take you to the main unified workspace.
Your renewals — /r/renewals lists renewal requests where you are the insured subject, with policy number, status, effective date, and a link to the renewal detail.
Everything else — Requests, Documents, Records, Library, and Settings are all part of the unified workspace now, not this page. See Requests in your workspace, Your records, and Your workspace home for what those cover.
Troubleshooting
Section titled “Troubleshooting”A renewal I know exists doesn’t show up on Your renewals, and I don’t see an error. This can happen if the page has a temporary connection problem — it currently shows an empty list rather than an error message in that case. Refresh the page; if the renewal still doesn’t appear, contact your agency.
Related
Section titled “Related”- Insured self-service COI portal — how insureds submit COI requests via the public portal.
- Requests in your workspace
- Your records
- Your workspace home
Last verified: 2026-07-14