The Koffyr Journal
Field notes from the COI desk.
ROI math, E&O reality checks, ACORD how-tos. Written for agency owners and ops managers — not insurance influencers.
FEATURED · ROI
$12K
AVG ANNUAL CSR LABOR ON COIs · MID-SIZE AGENCY
ROI May 18 · 2026 · 4 min
How much is your agency losing on COI requests?
A back-of-envelope analysis of where COI labor actually goes — and what 90-second issuance unlocks at the agency P&L level.